1. Home
  2. Error Codes

Error Codes

RSS

Error Code 304

Error Code 304: REJECTED NOTES

Resolution:

This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message. There is no action required.

Error Code 303

Error Code 303: LIFTS ARE DOWN

(This error code is generated when a cassette is not open and any command other than open cassettes, reset, and close cassettes are sent to the system. It is feasible that this error code could be generated even if the lifts are in the up position. This will occur if the machine is switched off and on during normal daily operation. This is done to indicate that the power has been off.)

Resolution: 

1. Power down the ATM in the proper sequence. From the Main Menu screen, select System Parameters (5) followed by Shut Down the Terminal (4). When the indication that it is safe to turn off the terminal is displayed on the screen push the Power ON/OFF switch to the OFF position. After about ten seconds, push the Power ON/OFF switch to the ON position to start the terminal.

2. Clear the error.

3. If the error persists, a faulty cassette, note feeder, or CMC module may be the cause of the problem.

Need a new cassette? Check out these ATM cassettes for sale

 

Error Code 3002500

Error Code: 3002500

Result: To show that quality error (Jitter Preamble Postamble) has happened in write verify

Error Code 302

Error Code 302: EMPTY CASSETTE

Resolution: 

This error code is generated when a cassette is emptied during a dispense operation and does a partial dispense. The ATM will attempt to complete the transaction from other cassettes. If the requested amount cannot be dispensed, the customer will receive the cash that can be dispensed. The transaction will be completed with the customers' receipt indicating the amount of cash actually received. The ATM will then attempt to complete a Reversal Transaction to notify the financial institution of the error. This error will not put the ATM "out of service". The ATM will only be placed "out of service" when all cassettes are empty.