FAQs
How Do I Balance My ATM?
Balancing the vault cash in your ATM is a critical step to ensuring accurate banking practices and adequate cash flow for future usage. We offer specific steps for taking the headaches out of your ATM balancing procedures and instilling confidence in your daily ATM reporting and cash replenishment projections.
What is a Reg E Claim?
The name comes from the Federal Regulation E that governs ATM transactions. If a customer does not receive the requested amount from the transaction, he/she will file a Regulation E claim with their financial institution. Once filed, the claim is sent to the ATM vault cash owner via email. The vault cash owner must provide to the networks, within the allotted time (typically ten days), the journal tape showing the transaction. Failure to provide sufficient documentation in the allotted time will result in full refund, plus surcharge, to the customer.
Notes:
- Supported transaction refunds will be deducted from the vault cash account. All network refunds incur hefty network refund fees, also charged to the vault cash owner.
- Ensure that your ATM provider has a dispute department; telling a customer to go to their bank after the ATM failed to dispense is just bad business.
- Filing a false Reg E Claim is a crime and punishable by law. The most important thing to the merchant is never to give money to the customer without first checking with National ATM Systems.
If I am the vault cash owner, how long does it take to get my money back in my account?
The cutoff will automatically take place daily at 2:00 p.m. Any cash dispensed prior to 2:00 p.m. will be deposited the next business day. Note: The ATM owner can force the cutoff by pressing the Day Total or Day Close while in the settlement screen.
The switch (processor) controls the accounting of the ATM. Each day a file is complied of the daily transactions. The file is sent to the Federal Reserve Automatic Clearing House (ACH) department. The Federal Reserve sorts all files, collects and deposits all cash to the appropriate banks. The banks receive ACH files daily and post appropriately to their account holders.
Can I monitor the ATM transactions?
As a National ATM Systems merchant, we can grant you access to an online account portal from which to monitor everything about your ATM. Once logged in, you can run reports to see bank deposits, merchant statement, real-time transactions, and even a 12 month history. Call our office for further details and account access.