Error Codes

RSS

Error Code 322

Error Code 322: MAIN MOTOR FAILURE

Resolution: 

1. Open all access panels and remove any jammed documents from the transport path.

2. Verify the documents are fit for dispensing.

3. Inspect the note qualifier for any damage (i.e. broken belts, broken gears, disconnected or damaged cables, broken timing wheel etc.). Make sure all access panels are closed.

4. Power down the ATM in the proper sequence. From the Main Menu screen, select System Parameters (5) followed by Shut Down the Terminal (4). When the indication that it is safe to turn off the terminal is displayed on the screen push the Power ON/OFF switch to the OFF position. After about ten seconds, push the Power ON/OFF switch to the ON position to start the terminal.

5. Reset the error.

6. Complete several test dispenses. If the ATM operates normally when performing the test dispense function, put the ATM in service. If the error code recurs, verify the power supply output voltages are within expected values. Replace the power supply if necessary. If the power supply is operating normally, replace the note qualifier to correct the problem.

 

Error Code 3002400

Error Code: 3002400

Result: To show that the card has no magnetic track

Error Code 305

Error Code 305: DIVERTER FAILURE

(This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module. This error will place the ATM "out of service". Inspect the note diverter in the note transport module.)

Resolution: 

1. Verify that there are no documents jammed in the note diverter area. Make sure the note diverter moves freely.

2. Check to make sure that the cables connecting the note transport and the CMC module are not damaged.

3. Make sure all connectors attached to the CMC are seated in their receptacles.

4. Remove and empty the reject vault. Install the Reject Vault. Purge the dispensing mechanism.

5. Complete several test dispenses. If the error reoccurs, the most likely causes of the problem may be the note transport or CMC.

Error Code 3002300

Error Code: 3002300

Result: To show that only SS,ES, LRC are contained in the track (no retry)